BizTech IT Managed Services can manage and support your IT infrastructure, allowing you to focus on your core business. 

Business Benefits of Managed IT Services

• Total visibility of the actual IT spend/ Predictable cost
• Complete transparency and accountability of your IT operations
• Structured frameworks within which parties can engage
• Provides effective relationship model with clearly defined deliverables (SLA)
• Improves customer focus on the core business

Managed Services Products
We understand that one single solution can’t meet the needs of everyone in business. That’s why we offer flexible packages and help you to tailor the exact solution that you need, at a predictable price.

Bizcare Support
Bizcare Support is a packaged service that provides a simple and cost effective mechanism to access onsite technical expertise on an ad-hoc or as-needed basis. By purchasing Bizcare Support prepaid services, clients will receive priority support for their IT environment over non contracted clients, whenever and wherever they require it. 

Proactive Management
Proactive Management (PM) solution is designed for organisations with limited IT support personnel or organisations who have recently implemented network infrastructure or whose businesses are continually growing. The solution provides a pro-active approach to problem management and on going support of client IT needs complemented by Bizcare support for onsite technical expertise on an as-needed basis.

PC Lifecycle
PC Lifecycle provides an alternative approach to delivering improved value-added services for the delivery of PC’s/desktops or laptops to end user. The solution will assist you with the simplification, standardisation and support of your PC fleet and it’s an end-to-end service delivery solution that includes:

• Planning
• Equipment Supply
• Equipment Preparation & Imaging
• Onsite Installation and Replacement
• Maintenance Support Services
• Disposal Services
• Account Management Services
  

Service Desk
The Service Desk provides a centralised single point of contact and assistance for all users ranging from fault resolution to user help to new services provisioning. Aligned with ITIL (Information Technology Infrastructure Library) standards, the service desk is also a focal point for reporting Incidents and logging and actioning service requests. The Service Desk application is aligned with ITIL and customisable to meet customer needs and requirements.

Our tailored solutions also include co-located Help Desk (in customer premises) resourced by our dedicated on site Help Desk Analyst/s complemented by our remote centralised Service Desk. The co-located Help Desk will provide on site Support of the staff and the existing IT environment on a full time or part time basis. This includes:

• Administration
• Resolve issues for end users
• Escalate problems as they arise to BizTech IT service desk
• break-fix requirements

Infrastructure Management
Core IT Infrastructure such as servers, Routers, Firewalls play the most critical functions for a business providing resources for the day to day transactions that make an organisation function. The Infrastructure Management solution ensures the overall availability and performance of the entire core IT Infrastructure Utilising Management and monitoring tools to continually assess the status, performance and health of the IT Infrastructure. Our monitoring and management processes delivered through our best practice methodologies provide a quality service that can be guaranteed to perform to the most severe requests.

Hosting and Co-location
Hosting and co-location services provide a secure storage for your IT devices such as servers in our co-located data centre. This solution is designed to reduce operating expenditure and avoid the physical costs of an in-house hosting solution. It also reduces personnel recruiting, staffing and retention costs for skilled technicians/engineers. As apart of this service we can provide the following:

• Hosting facilities (co-located rack space, UPS, backup rotation)
• Dedicated server/s running your in house application
• Secure connection for the remote access for your staff
• 24x7 monitoring
• Procedures/operations manuals